Case study · Artificial Intelligence
Online Platform Support Chatbot
A support chatbot that answers frequent customer questions, retrieves content, and assists the support team.
60%
Fewer repeat tickets
24/7
Availability
90%
User satisfaction
10K+
Conversations / month
Challenge
Support request volume was high and the team could not answer all of it on time; they needed a system available around the clock.
Approach
An NLP-based chatbot was built that understands questions, responds, retrieves content, and escalates to a human agent when required.
Our role
01
Support Discovery
Extracted frequent questions and escalation paths.
02
System Design
Defined the chatbot architecture and language-understanding models.
03
Implementation
Developed the chatbot and integrated it with the platform.
TechnologiesPythonNLPRasaFastAPI
